Customer Experience Follow-Up
Address every situation
In today's marketing environment, it's getting harder and harder to earn customer satisfaction and loyalty. Once you do earn that loyalty, one mistake can derail years or even decades of hard work. Our Customer Experience Follow-Up solution can allow your business to earn customers' loyalty by reinforcing satisfied customers while also addressing potential concerns head-on. Our trained BDC staff will do all of the phone work for you. DPS' agents will make the calls and alert you to any potential issues while you focus on your core business. This Solution is not a mere CSI survey. Instead, it's a candid conversation with your customers to get their feedback.
Improve customer satisfaction, improve results
In the 4 months prior to DPS following up with a dealership's customers, Q3i was 72.8%. After 3 months of running our Customer Experience Follow-Up program, that number rose by over 16% to 88.8%. Our service allows you to capture the feedback of your customers, address issues, and improve overall customer satisfaction with your business. If there are any concerns, it also gives you, as a leader, the ability to identify potential areas of improvement within your business.
Customer Experience Follow-Up Benefits
- Customized Scripts
- Daily Customer Contact Reports
- Immediate Opportunity Notifications