Competiton BMW of Smithtown
"This past year, we weren't quite as busy as we would have like to be. ... I expressed this to [DPS] After putting some thought into the situation, she recommended we use multiple touch points to reach out to the desired targets. We utilized a combination of direct mail and email to segment, contact and incentivize existing clients ... [DPS] then recommended that we take a small budget to put towards digital dispay ads and [PPC] to attract new customers ... I am happy to say this approach was a success. We have seen a great return from [DPS]'s methodology and the ongoing support we receive from the team at DPS."
~Frank Montalto, Service Manager
"Our Mercedes-Benz franchise struggled with customer retention for years just before DPS presented their company and their many solutions to us ... After a year of following her recommendations, we achieved a retention score above the national average for minimal cost. Our dealership has been affiliated with DPS for almost 3 years now and I am pleased to say that their product and service offerings have yet to disappoint or not yield my desired results."
~Kyte Ferrell, Service Manager
"DPS has played an important part in our continued quest to increase our customer retention and the overall growth of our customer base. We recently worked with [DPS] to create a targeted direct mail campaign. ... The results were excellent. We had 89 total responders, 25 of which were new customers ... This campaign generated 19:1 ROI. We are also experiencing high traffic rates and very high activity rates with our SEM landing page. This has been strategic in attracting potential conquest customers and securing additional customer pay revenue. ... I would highly recommend [Dealer Product Services] to assist anyone with their marketing and customer service needs!"
~Frank Jershe, Parts Manager