References

Mike Coughlin - Director of Fixed Operations
The Patrick Automotive Group
Although we have done business for many years, I find it appropriate to thank you for the great effort you and your company have shown to the entire Patrick Dealer Group. Since the inception of your company's services all of our stores we have seen significant improvements. The database marketing programs and the CSI calling are of the highest quality we have experienced within the industry. It is my belief, however, that the greatest benefit of your company is yourself and the people that support you. We appreciate the constant influx of new ideas and the assistance in making them a reality.

Keith Smukowski - Fixed Operations Director
Rosen Automotive Group
Since making the change from Newgen, we have seen an increase in the number of communications to our customers increase substantially while reducing cost by 40%! Recently under your new structure we have actually seen an additional reduction in our cost while seeing an even greater number of people bringing the letters. Without a doubt, however, the biggest impact that you've made is with your CSI calling. I've attached a copy of our Nissan report, which shows our three-month scores from just before you started the calls to when you began calling our customers. Our returned surveys went up almost 50%. The Overall Service Index score went up 24 points in just two months! Keep up the outstanding work!